| 1. |
What
according to you are the key challenges
facing the BPO sector today? |
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Attrition
– A lot of the incoming
youngsters see this as a
stop gap job and not as
a career. We need to promote
acceptance of BPO as a career
option
Availability
of quality/quantity manpower
– Demand for numbers
is accompanied by better
skill sets .This is a critical
situation, since the work
pool is inadequate for the
right combination to be
met at the industry level
.
Development
of middle management
- Rapid industry growth
has led to a gap between
demand and availability
of mature, qualified supervisors. |
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| 2. |
What else do
you look for in the desired candidate
in addition to basic qualification? |
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Important
aspects are communication
skills, stability, service
orientation, inter personal
relationship, ability to
be a team player and the
over all attitude.
Flexibility
regarding working hours
(night shifts) is a major
issue. |
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| 3. |
When recruiting
from outside the industry, what methods
are adopted to attract the desired
candidates? |
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Wipro
brand and the overall package
attract the candidates.
The learning and growth
opportunities that we offer
and the Wipro work culture
contribute to an ideal work
environment. |
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| 4. |
Do you think
compensation is an important parameter
for recruiting qualified staff?
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It’s
an important parameter,
but not the only one. Specially,
as we move up the seniority
level it becomes a lesser
draw. Employees subsequently
look for stability and core
organization values &
job challenges. |
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| 5. |
Does compensation
package in your organization align
with the industry standards, national
or global standards? |
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We
take into account industry
specific situation as well
as the overall national
scenario. |
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| 6. |
How has talent
shortage impacted your industry? How
will Wipro BPO address the issue?
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Yes
– this is an industry
concern. We have tied up
with leading universities
to offer graduation and
PG courses to our employees.
Additionally, there are
other employee bond schemes
being launched by us. These
will help us manage talent
retention better. It is
a challenging process to
find required numbers with
desired quality. |
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| 7. |
What
are the key drivers that attract
talent from other industries? |
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The
key drivers that attract
talent are- Faster career
progression/ Growth opportunities,
Salary, Wipro work culture,
Exposure to global customers,
Opportunity for a well rounded
stable career. |
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| 8. |
What
kind of evaluation system do you
follow to appraise and reward your
key performers? |
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Multi
layer system
In
addition to Annual appraisal,
programs are designed to ensure
growth opportunities on an
ongoing basis. Positions at
Wipro are generated from growth
of existing accounts / new
business. As a philosophy
we believe in internal growth.
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| 9. |
Which
HR challenges are critical to your
organizations growth and success?
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Retention,
finding the right talent,
creating a positive environment
are the key challenges.
We also ensure that we are
fair and transparent to
all our employees. These
are critical to our growth
and success. |
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| 10. |
Which
are the various methodologies adopted
to identify and implement training
needs in your organization?
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Annual
appraisal exercise gives
data, based on which Behavioral
training programs are designed.
Quality audits and scores
on customer metrics facilitate
identification and addressing
of Technical competence.
General
training programs by in-
house as well as external
faculty is also being conducted. |
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| 11. |
Kindly
share with us the best practices
adopted by your organization to
hire and retain the best and the
brightest talents? |
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Focused
channel management and attractive
offers to potential employees
contribute to hiring the
right talent .To retain
employees we ensure, ample
growth opportunities for
the performers, through
institutionalized processes.
Growth opportunities are
also provided across group
companies, giving employees
the opportunity to make
mid-career changes without
leaving Wipro. |
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